Your Privacy Matters

. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you access our website or engage with our services. By visiting our site or using our services, you agree to the terms of this policy. Please take time to review it thoroughly.

Information We Collect

We gather personal information to offer you high-quality therapeutic services and improve your experience on our website. The types of information we collect include:

1. Personal Identification Information: Your name, phone number, and other contact details when you complete forms or schedule appointments.
2. Personal Health Information: This includes any mental health or health-related information you share when booking therapy sessions, including your reasons for contact us for therapy.
3. Payment Information: For paid services, we may collect credit card details or other billing information to process transactions.
4. Automatically Collected Information: We may collect non-personal data such as your IP address, browser type, and operating system when you visit our site, using cookies or analytics tools.

How We Use Your Information

The information collected may be used for the following purposes:

• Scheduling and managing therapy appointments.
• Communicating with you regarding your appointments, our services, updates, or offers.
• Providing personalized therapeutic care.
• Processing payments for services provided.
• Enhancing user experience and website functionality.
• Complying with legal and regulatory obligations.

Your information will not be used for any other purpose without your explicit consent, unless required by law.

Disclosure of Your Information

We are committed to your privacy and will not sell, rent, or trade your personal information. We may disclose your information under the following circumstances:

1. With Your Consent: Information will only be shared with third parties when you have given explicit permission.
2. Legal Requirements: We may share your information when required by law or legal processes (e.g., court orders, subpoenas).
3. Service Providers: We may share your information with trusted third-party providers, such as payment processors or scheduling systems. These providers are bound by confidentiality agreements.

How We Protect Your Information

We take precautions to ensure your personal information is secure and protected from unauthorized access, loss, or misuse. Our protective measures include:

• Encryption of sensitive data.
• Secure access controls to data storage systems.
• Regular security reviews and updates.

However, please note that no method of data transmission or storage on the internet is entirely secure, and we cannot guarantee absolute security.

Use of Cookies and Analytics

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help track usage and preferences. You can disable cookies in your browser settings, but doing so may limit website functionalities.

We also use analytics tools (such as Google Analytics) to collect non-personal data about how visitors interact with our website. This helps us improve the design and performance of the site.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Your Rights

You have certain rights regarding your personal information, including:

1. Access and Correction: You have the right to request access to and corrections of your personal information if it is inaccurate or incomplete.
2. Withdrawal of Consent: You may withdraw your consent for us to use your personal information at any time, subject to legal or contractual obligations.
3. Deletion: Under certain circumstances, you have the right to request the deletion of your personal data.

To exercise any of these rights, please contact us.

Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to periodically review this policy to stay informed of any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please reach out to us at:

Sage Insight Psychotherapy & Counselling
Email: info@sageinsight.ca

Phone: 289-855-9888